> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insights & Analytics Dashboards Don't Load on a Restricted Network

> Fix Insights & Analytics dashboards and charts that fail to load because a firewall or web proxy blocks the domains they depend on.

**If your company's firewall or web proxy blocks the domains Insights & Analytics loads from, dashboards and charts fail to load, and your IT team needs to allow those domains.**

## Applies to

* Insights & Analytics dashboards and charts
* Ask
* Networks that route browser traffic through a corporate firewall, web proxy, or security gateway

## Symptoms

Insights & Analytics loads, but its content doesn't. You might see one or more of these:

* Charts are empty, or a drill-down shows 0 interactions.
* A chart shows "Cannot display the chart" or "No data found for this query."
* The page shows "Failed to fetch data for the Insights & Analytics page. Please try again."
* Ask doesn't return results.
* A warning banner at the top of the page says "Your network may be blocking Analytics, so dashboards and charts may not load."

The same dashboards load normally for people outside your company's network.

## Cause

Insights & Analytics loads dashboards, charts, and maps from several external domains. Some corporate firewalls and web proxies block these domains, often because they fall into a filtered category such as AI applications. When a domain is blocked, the page can't fetch the data or render the chart.

When Insights & Analytics opens, your browser checks whether it can reach the domains it depends on. If any are blocked, a warning banner lists each blocked domain with the pattern your IT team should allow, followed by supporting domains to allow at the same time.

## Resolution

1. Open Insights & Analytics and copy every domain listed in the warning banner, including the domains after **Also allow**.
2. Ask your IT team to allow those domains and patterns in your firewall or web proxy.
3. After your IT team allows the domains, reload the Insights & Analytics page. Insights & Analytics checks the domains again, and the banner no longer appears once they're reachable.

> **Note:** The banner lists only domains your network refused. A domain that responded slowly isn't listed. If dashboards still don't load after your IT team allows the listed domains, contact Invoca through the Support Portal for the full list.


## Related topics

- [Schedule a Dashboard Job](https://docs.invoca.com/s/article/schedule-a-dashboard-job.md)
- [Insights & Analytics Migration FAQ](https://docs.invoca.com/s/article/insights-analytics-migration-faq.md)
- [Dashboard Insights and Data Overview](https://docs.invoca.com/s/article/dashboard-insights-data-overview.md)
- [Dashboard Filters](https://docs.invoca.com/s/article/dashboard-filters.md)
- [Present a Dashboard as a Slideshow](https://docs.invoca.com/s/article/present-a-dashboard-as-a-slideshow.md)