> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Industry Signals: Pre-Configured Insights

> Industry Signals use keyword-spotting technology pre-built for 11 business types, so you start gathering insights on day one instead of training a model over time.

**This article describes a set of features in open beta, and details may be subject to change.** Reach out to your account team or [support@invoca.com](mailto:support@invoca.com) if you'd like to participate in this beta.

Industry Signals are a set of Signals built for 11 different business types to identify calls with key events, indicators, and conversions relevant to your organization.

While Signal AI uses machine learning to analyze your own calls over time for personalized insights, Industry Signals use keyword spotting technology based on research into which phrases are most relevant to your industry. Because of this, they start gathering insights on your calls right away.

Invoca offers Industry Signals for customers in the following industries: Automotive — Service, Dental, Healthcare — Hospitals, Healthcare — Medical Practices, Home Services, Insurance, Senior Care, Specialty Care — Physical Therapy, Specialty Care — Veterinary, Telecom/Communication Services, and Travel, Hospitality, and Leisure.

If you're in one of these industries and don't have access to Industry Signals, reach out to your account team or [support@invoca.com](mailto:support@invoca.com) to discuss activating and purchasing this feature. If you're not in one of these industries, we recommend starting with Keyword Spotting Signals or Signal AI instead.

## What to expect from your Industry Signals

Industry Signals are pre-built with hundreds of key words and phrases that signify caller intent and call outcomes. With Industry Signals enabled, whenever a relevant phrase is spoken during a call, Invoca marks that Signal as met for that call. For example, in the Dental industry, if a caller says "can't wait," that call is marked True for the "Time Sensitive" Industry Signal. You can then view "Time Sensitive" calls in your Invoca reports and dashboards to help you follow up in a timely manner.

Industry Signals are a useful first step in your conversation intelligence journey with Invoca. Over time, you might find you need additional Signals tailored to your organization — such as new Keyword Spotting phrases, or analyzing your full call history for patterns using Signal Discovery.

## Managing your Industry Signals

Invoca activates your Industry Signals, which then appear under "Manage Signals." You decide which Signals to make active — one, several, or all of them. While active, you can pause any Industry Signal at any time, which stops it from triggering on new calls without affecting your historical records — you can unpause it later to restore full functionality. See the guide on pausing Signals for more.

You can also lightly adjust the phrases included in an Industry Signal:

1. Log in to your Invoca account. In the sidebar menu, click **Signal**, then select **Manage Signals**.
2. Find the Industry Signal you want to edit and click its name.
3. In the Call Details section, click **Spoken Phrases**, then click the icon showing the number of spoken phrases in your Signal.
4. Review the list of phrases and edit or remove any to better match how you want the Signal to trigger. Click **Done** when finished.
5. Save your changes. If you paused the Signal before editing, remember to unpause it afterward.

## Which Industry Signals are available?

| Industry                          | Available Signals                                                                                                                                                                                                             |
| :-------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Automotive — Service              | Buying Intent, Appointment Discussed, Conversion Likely, Program Overview, Quote Discussed, Existing Appointment, Time Sensitive, Urgency, Price Sensitive, Undecided Customer, Customer Experience Issue                     |
| Dental                            | Appointment Discussed, Quote Discussed, Buying Intent, Conversion Likely, Existing Customer, Insurance Probe, New Customer, Existing Appointment, Reschedule or Cancel, Time Sensitive, Customer Experience Issue             |
| Healthcare — Hospitals            | Appointment Discussed, Buying Intent, Misroute Need to Transfer, Conversion Likely, Existing Customer, Existing Appointment, Program Overview, Quote Discussed, Urgency, Time Sensitive, Customer Experience Issue            |
| Healthcare — Medical Practice     | Appointment Discussed, Buying Intent, Existing Customer, Insurance Probe, Conversion Likely, New Customer, Existing Appointment, Prescription Reference, Billing Inquiry, Time Sensitive, Customer Experience Issue           |
| Home Services                     | Buying Intent, Appointment Discussed, Conversion Likely, Quote Discussed, Time Sensitive, Existing Appointment, Misroute Need to Transfer, Price Sensitive, Reschedule or Cancel, Unqualified Lead, Customer Experience Issue |
| Insurance                         | Buying Intent, Conversion Likely, Auto Quote, New Policy Inquiry, Quote Discussed, Price Sensitive, Time Sensitive, Billing Inquiry, Existing Customer, Claim Inquiry, Customer Experience Issue                              |
| Senior Care                       | Appointment Discussed, Conversion Likely, Buying Intent, Quote Discussed, Apartment Reference, Call Transfer, Insurance Probe, Time Sensitive, Price Sensitive, Current Resident, Customer Experience Issue                   |
| Specialty Care — Physical Therapy | Appointment Discussed, Existing Appointment, Buying Intent, Conversion Likely, Insurance Probe, New Customer, Prescription Reference, Time Sensitive, Existing Customer, Billing Inquiry, Customer Experience Issue           |
| Specialty Care — Veterinary       | Buying Intent, Appointment Discussed, Price Sensitive, Conversion Likely, Quote Discussed, Existing Customer, New Patient, Existing Appointment, Service Prescription Inquiry, Time Sensitive, Customer Experience Issue      |
| Telecom/Communication Services    | Call Transferred, Existing Customer, Quote Discussed, Conversion Likely, Buying Intent, New Customer, Price Sensitive, Time Sensitive, Billing Inquiry, Escalation, Customer Experience Issue                                 |
| Travel, Hospitality, and Leisure  | Buying Intent, Air Hotel Reference, Quote Discussed, Existing Customer, Conversion Likely, Room Request, Price Sensitive, Proxy Caller, Time Sensitive, Sold Out, Customer Experience Issue                                   |

## Where to go next

* [Keyword Spotting](/s/article/keyword-spotting)
* [Signal Discovery & Detection](/s/article/signal-discovery-detection)
* [Pausing Signals](/s/article/pausing-signals)