> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DNI Number Swapping Error: "A Request to support[number] Has Been Made, But Is Not Ready Yet"

> This error occurs when auto-create RingPools is enabled but a RingPool was also created manually — delete the manual one to resolve it.

## Symptoms

Numbers aren't swapping on a customer's website. Running `Invoca.PNAPI.display()` in the console shows the error: "A request to support\[number] has been made, but is not ready yet."

**Applies to:** RingPool numbers that aren't swapping on a page.

## Cause

This occurs when an account has auto-create RingPools enabled in its network settings, but a RingPool was also created manually.

## Resolution

Delete the manually created RingPool.

## Where to go next

* [Local RingPools](/s/article/local-ringpools)
* [Validating and Troubleshooting Invoca Tags](/s/article/validating-troubleshooting-tags)