> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is a Call to an Invoca Number Not Found in Reports?

> Calls that fail Invoca's fraud detection features won't appear in your reports.

<Note>
  Invoca is migrating Dashboards and Reports to the newer Insights & Analytics experience. See [Insights & Analytics: Getting Started Guide](/s/article/insights-analytics-getting-started-guide) to check out the new experience.
</Note>

## Applies to

* Calls to Invoca promo numbers

## Cause

The call failed Invoca's call confidence and fraud detection features.

## Answer

When a call fails Invoca's call confidence technology (fraud detection) features, it won't show up in your reports. Accounts can have some or all of these fraud detection features enabled, controlled by network-level settings — contact Invoca Support if you have questions about your account's configuration.

## Where to go next

* [Call Confidence Overview](/s/article/call-confidence-overview)
* [Is There a Way to Whitelist Phone Numbers to Be Exempt From CCT?](/s/article/whitelist-numbers-exempt-cct)
* [Why Are Calls to RingPool Numbers Still Prompted Even When Custom Challenge Settings Are Disabled?](/s/article/calls-prompted-custom-challenge-disabled)