> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Caller Experiencing a Delay After Entering Their Zip Code During Call Treatment

> The IVR waits a few seconds after ZIP-code entry to confirm the caller is done — have them press # to skip that delay.

## Symptoms

Caller experience is negatively impacted by a 4+ second delay between entering their zip code in an "Ask for number input" node and the IVR reaching the next node.

**Applies to:** Accounts using the "Ask for number input" node with the Question Type set to "Zip Code."

## Cause

The call treatment has a built-in delay to ensure the caller has finished entering numbers before moving on from that node. Entering the "#" key bypasses this delay.

## Resolution

1. Update the voice prompt on the "Ask for number input" node to direct callers to enter "#" after inputting their zip code.
2. When a caller enters "#" after their zip code, the call treatment moves to the next node immediately, without the delay.

## Where to go next

* [Call Treatments & IVR](/s/article/call-treatments-ivr)