> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Connectivity FAQ

> Troubleshooting steps for promo numbers that aren't receiving calls, or where callers reach the wrong business.

Before a promo number is issued to a campaign, it goes through an extensive cleansing and incubation process.

## If no calls are being received on a promo number

Check the following:

* Does a test call connect as expected?
* Does a test call appear in Reports?
* Was the promo number published correctly?

If the answer to all of these is "Yes," everything is working as expected. If the answer to any is "No," start by dialing the call center destination phone number directly and checking the call center's configuration. Also confirm the campaign's status is Live, not paused or suspended.

## If callers are connecting but asking for a different business

Check the following:

* Are consumers mis-dialing the same seven digits published with a different toll-free prefix (for example, 888, 877, 866, 855, or 800)?
* Was the promo number picked up by an auto-dialer? Auto-dialers occasionally call lists of phone numbers.

If the answer to both is "Yes," consider using "Ask a Question" in the call treatment to qualify callers, or request a new promo number.

## Where to go next

* [Call Treatments & IVR](/s/article/call-treatments-ivr)
* [Pausing, Unpausing, and Archiving a Campaign](/s/article/pausing-unpausing-archiving-campaign)