> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Call Activity Tracking

> Call Activity Tracking shows how each call was routed, so you can audit results and troubleshoot unexpected outcomes.

Call Activity Tracking is a feature in your Call Details report that shows a full breakdown of why a call was routed to its eventual destination. Use it to answer questions like:

* Why did a call go to an unexpected destination?
* How did the current call treatment settings affect a specific live call?
* Why isn't a bundled advertiser receiving as many calls as expected?

A call treatment is the set of routing rules that determines how an incoming call is handled and where it's ultimately sent.

**Before you begin:** You need access to the Call Details report to view Call Activity data for a call.

## Viewing Call Activity for a call

1. Go to **Reports** > **Calls**.
2. Search or filter for the call you want to review.
3. Click the magnifying glass icon in the Call Details column for that call.
4. Click the **Call Info** tab, then scroll to the **Call Activity** section.

This section lists every node in the call treatment that handled the call. Expand any node to see how it affected routing. If a routing step didn't produce the result you expected, you can return to the call treatment and adjust it.

> **Note:** If a call treatment includes a "Check a condition" node, a call that fails that condition shows "disqualified expression" in the results. The Call Details report also displays the specific part of the condition that failed, shown in brackets (`{ }`).

## Enabling or disabling Call Activity tracking

Call Activity tracking is on by default for every campaign.

**To turn it off:**

1. Edit the call treatment for the campaign.
2. In the Call Activity Tracking dropdown, select **No tracking**.

**To turn it back on:**

1. Return to the call treatment.
2. Select **Save activity** from the Call Activity Tracking dropdown.

## Where to go next

* [Call Treatments & IVR](/s/article/call-treatments-ivr)
* [Using the Call Path Summary Report](/s/article/call-path-summary)