> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Voice ID Invite Link Says the Access Token Is Invalid

> Agent Voice ID enrollment links expire after 5 days — delete and re-invite the agent to send a fresh link.

**Symptoms:** An agent clicks the enrollment email link and gets an error stating the access token is invalid.

**Cause:** Access tokens are valid for 5 days. If the agent didn't complete enrollment within that window, the link expires.

**Resolution:**

1. Delete the agent and add or reinvite them again. Make sure the agent can access their email before the new invitation expires in 5 days.
2. To delete and re-add an agent:
   1. Log in to the [Agent Voice ID portal](https://invoca.validsoft.cloud/admins).
   2. Click **Agents** on the left-hand side.
   3. View the agent's email address — you can edit, delete, or add a new agent from this screen.

**Applies to:** Agent Voice ID, Agent Voice ID enrollment

## Where to go next

* [Agent Voice ID](/s/article/agent-voice-id-overview)
* [Agent Didn't Get the Enrollment Email for Agent Voice ID](/s/article/agent-did-not-get-enrollment-email)