> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Read the Entire Voice ID Enrollment Text but Nothing Happens

> Agents need to stay on the line for about 90 seconds after reading the enrollment script, until they hear a confirmation message.

**Symptoms:** An agent reads the enrollment script aloud, but nothing happens.

**Resolution:**

1. Confirm the agent waited on the line for about 90 seconds after reading the script, until hearing a confirmation or success message, before hanging up. The system needs a certain recording duration and amount of speech to enroll successfully.
2. Check the enrollment text configuration — by default it's longer than necessary to accommodate different reading speeds:
   1. Log in to the Agent Voice ID portal.
   2. Click **Configs**.
   3. Click into **Enrollment Text** and scroll to see the full script.

**Applies to:** Agent Voice ID, Agent Voice ID enrollment, IFCC (Invoca for Contact Center)

## Where to go next

* [Agent Voice ID](/s/article/agent-voice-id-overview)
* [Agent Voice ID Enrollment Call Didn't Hear Anything](/s/article/agent-voice-id-no-audio-enrollment-call)