> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Didn't Get the Enrollment Email for Agent Voice ID

> Confirm the agent's email on file, then delete and re-enroll them to send a fresh invitation.

If an agent didn't get their Agent Voice ID enrollment email, check the correct email address is on file and have the agent check their spam filter.

**Resolution:**

1. Delete the agent from the Agent Voice ID portal and re-enroll them.
   1. Log in to the [Agent Voice ID portal](https://invoca.validsoft.cloud/admins).
   2. Click **Agents** on the left-hand side.
   3. View the agent's email address — you can edit, delete, or add a new agent from this screen.
2. If the above steps don't resolve it, reach out to your account team or [support@invoca.com](mailto:support@invoca.com).

**Applies to:** Agent Voice ID, Validsoft, IFCC (Invoca for Contact Center)

## Where to go next

* [Agent Voice ID](/s/article/agent-voice-id-overview)
* [Agent Voice ID Invite Link Says the Access Token Is Invalid](/s/article/agent-voice-id-access-token-invalid)